Retail Sales Manager

Our business is continuously growing and so we are always on the lookout for great people to join us. With 61 stores across New Zealand and a Support Office based in Auckland, we look to recruit team members across a range of different functions of the Flooring Xtra business. So, if you love interiors and want to join one of our stores or you’re looking for a hands on role within the flooring industry, apply now to take the next step.

About the role

The Retail Sales Manager works in a store role primarily. A Flooring Xtra Retail Sales Manager’s role is to ensure that the customer’s experience consistently meets or exceeds Flooring Xtra’s standards of excellence. The position is directly responsible for the customer’s experience throughout the purchase process, ensuring that he or she and all team members, contractors and suppliers perform their tasks at the level required.

Key Responsibilities
  • Ensure all behaviours, visuals and processes are customer centric and enhance customer experience
  • Manage sales performance across agreed KPIs, goals, communication protocols
  • Undertake staff coaching
  • Create and implement individual staff development programs
  • Manage and direct store cost centres (where the delegated authority exists)
  • Delegate showroom management and presentation (ensure that someone in the store is responsible for the eyes of the customer).

A little more
about us

The Story Of Flooring Xtra

Flooring Xtra came to life in 2008 and within six months covered New Zealand. Since then we have put a few more pins in the map making it even more convenient for kiwis to deal with their favourite flooring retailer. We are now New Zealand’s largest flooring retail brand with over 60 stores from the tip of the North to the toe of the South. Wherever you call home, there’s a locally owned Flooring Xtra nearby. We have been intentionally established as a co-operative because of the value we all place on local ownership, local pride and local relationships. No-one works harder for locals, than locals. Because it’s our face you see around for the years after the work has been done.

Apply Now

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Do you hold a current New Zealand Drivers License?

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