Help + Info Centre

Have a question or need help? Simply search our FAQ and info pages below or use the contact form to get in touch.

FAQs

How much do Sample Boxes Cost?

Sample Boxes cost $10/each. Each Sample Box can contain a maximum of 5 samples. Rural delivery costs an additional $5 per box.

Do you deliver Sample Boxes internationally?

At this stage we do not offer international shipping outside of New Zealand.

How long will Sample Box shipping take?

Once your order has been processed, most parcels will take up to 3-4 working days to get to you, unless you live rurally in which case your shipping may take longer. Please note, orders are not picked or packed on weekends, so if you order on Saturday or Sunday, it wont be actioned until the Monday.

What are the Sample Box delivery charges?

New Zealand delivery is free unless to a rural address, in which case there is a flat rate of $10.

What delivery service do you use?

For Sample Box deliveries we use Go Sweet Spot. Go Sweet Spot offer a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer.

Please ensure you supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

Please note, we cannot deliver to PO Box addresses.

Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you to follow the progress.

Why can’t I put more than 5 samples in my Sample Box?

The Sample Box is designed to hold your favourite flooring choices. If you can’t narrow down your Wishlist to just 5 samples, then we recommend that you visit your nearest Flooring Xtra store where you will be able to view thousands of products.

I’ve placed an order for a Sample Box – what happens next?

You will receive an order confirmation email with the details of your purchase including; order number, the items you have purchased and delivery details. Once your item has been processed and picked, you will receive another email with the dispatch notification and the track and trace reference for the courier.

Should you have any questions or concerns, let our web team know: websales@flooringxtra.co.nz

Why doesn’t every product have a sample available to order?

Our website displays thousands of different flooring options and although we would like to sample all off these for you, due to practical reasons the SampleBox selection has been narrowed to our top selling ranges. You can rest assured that there are still hundreds of colours and designs to choose from in-store! If you're wanting a sample of a product that’s not available to order from our website, contact your local Flooring Xtra store, they can organise this for you.

Why can I only put one sample of each product in my cart?

At this time, website customers can only purchase one sample of a product per order. If you wish to order more than one sample of a product, or view a sample in a larger format, we recommend that you visit your nearest Flooring Xtra store.

How do I track my order?

In your shipping confirmation email there will be a tracking link provided for your parcel, click the link to track the progress of your delivery.

I want to cancel or return a Sample Box order that I have placed

Please refer to https://www.flooringxtra.co.nz/online-returns-policy