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Coronavirus Covid-19

An update from Flooring Xtra

Alert Levels Three | Auckland | 22nd September 2021

For Flooring Xtra, the announcement made by the New Zealand Government means that our stores in the Auckland region can now safely carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

Please see our site visit guidelines for customers here. We can also share with you the precautions our measurers and installers are taking before visiting your home here.

It is important to note that our Auckland showrooms will not be open during this time. Our Auckland stores are also unable to carry out face-to-face consultations. Our teams will be available via phone and email.

Our website will continue to be operational and under this alert level we can dispatch Sample Box orders, Look Books as well as rug and decor purchases.

If you have any questions as to what alert level three means for you and your project, you can chat with our friendly team on our website through LiveChat, 8-5pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

We at Flooring Xtra appreciate your patience and support.


Alert Levels Two & Four | 7th September 2021

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms as of Wednesday 8th September and continue to carry out appointments for measuring and installation of flooring in all regions outside of Auckland under Alert Level Two. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. All customers are required to wear a mask, likewise our teams will also wear these. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day. If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone. You will be required to sign in on entry and answer no the following questions: Do you or anyone that is in your bubble have any known COVID-19 symptoms which include coughing, high temperature or shortness of breath? Have you or anyone in your bubble been at a location of interest in the last 14 days? Are you or anyone in your bubble awaiting results from a covid test? Have you or anyone in your bubble been confirmed to have COVID-19 or been in contact with anyone who has been confirmed or suspected to have COVID-19?

If you are located outside of the Auckland region and have an installation or measure booked with a store, please email or phone your local team directly should you need any further guidance. Please see our site visit guidelines for customers in Alert Level 2 here. We can also share with you the precautions our measurers and installers are taking before visiting your home here. For our Auckland stores, site visits and installations will be paused over this time under Alert Level Four. If you are based in this region and have a consultation or measure booked with us, your local store we will be in touch to reschedule.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra


Alert Levels Three & Four | 31st August 2021

For Flooring Xtra, the announcement made by the New Zealand Government means that our stores will continue to be closed until the alert levels change.

The Flooring Xtra stores outside of the Auckland and Northland regions can safely carry out appointments for measuring and installation of flooring under Alert Level Three. If you have an installation or measure booked with a store, please email or phone your local team directly should you need any further guidance. Please see our site visit guidelines for customers here. We can also share with you the precautions our measurers and installers are taking before visiting your home here.

Site visits and installations will be paused over this time for Flooring Xtra stores in the Auckland and Northland regions under Alert Level Four. If you are based in either of these regions and have a consultation or measure booked with us, your local store we will be in touch to reschedule.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra


Alert Level Four | Essential Cleaning Products | 25th August 2021

As of the 25th August 2021, all essential cleaning products available for purchase on www.flooringxtra.co.nz will be dispatched to customers with contactless delivery. Due to Level 4 restrictions, there may be a delay of up to 5 days in dispatching your order.

Flooring Xtra will be following all protocols as per the guidance from the New Zealand Government. Our number one priority remains the health and safety of our customers, our team, and our communities.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra


Alert Level Four | 17th August 2021

For Flooring Xtra, the announcement made by the New Zealand Government means that our stores will be closed from 18th August until the alert level changes. Our stores are unable to carry out face-to-face consultations but will be available via phone and email. Site visits and installations will be paused over this time. If you have a consultation or measure booked with us, your local store we will be in touch to reschedule as soon as they re-open.

Orders for Look Books, Sample Boxes and online purchases can be placed however these will not be dispatched until the Auckland region enters Alert Level Three.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra


Alert Level Two | 31st August 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms in Auckland to join the rest of the country and continue to carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day.

If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone.

Please note, our site guidelines for alert level three are applicable under alert level two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra

Alert Levels Two & Three | 12th August 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that our Auckland stores will be closed from midday on the 12th August. Our Auckland stores are unable to carry out face-to-face consultations but will be available via phone and email. We can safely carry out appointments for measuring and installation of flooring under Alert Level Three. If you have an installation or measure booked with an Auckland store, please email or phone your local team directly should you need any further guidance.

The Flooring Xtra stores across the rest of the country remain open and will be operating safely under Alert Level Two guidelines.

Please note, our site guidelines for Alert Level Three are applicable under Alert Level Two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We will continue to deliver your Sample Box orders, DIY flooring purchases and rug/decor purchases. And of course, you can book in your free measure and quote via our website too.

The team at Flooring Xtra

Alert Level One | 8th June 2020

From the entire team at Flooring Xtra, from our store owners to the staff at our Support Office, we wish to say thank you to you, our customers. Your continued support of Flooring Xtra during these unprecedented times has been hugely meaningful. The notion of locals dealing with locals has always been crucial to Flooring Xtra and the onset of Covid-19 has brought this into even greater focus. It is ingrained into who we are.

As always, we appreciate your patience and continued support.

The team at Flooring Xtra

Alert Level Two | 14th May 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms and continue to carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day.

If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone.

Please note, our site guidelines for alert level three are applicable under alert level two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra

Alert Level Three | 20th April 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely carry out appointments for measuring and installation of flooring under alert level three. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

It is important to note that our showrooms will not be open during this time. Our stores are unable to carry out face-to-face consultations. Our store teams will be available via phone and email.

If you have an installation planned or you have requested a measure and quote, our stores will be in touch with you to schedule this from Tuesday 28th April.

Our website will continue to be operational and under this alert level we can dispatch Sample Box orders, Look Books as well as rug and decor purchases.

If you have any questions as to what alert level three means for you and your project, you can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

We at Flooring Xtra appreciate your patience and support throughout our time in alert level four and as we move into alert level three.

The team at Flooring Xtra

Alert Level Four | 25th March 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that our retail stores nationwide will be closed until the alert level changes. Site visits and installations will be paused over this time.

All customer deposits and orders will be honoured as soon as we are able to resume normal business. Our stores will be in touch with you as soon as we are able to reschedule your installation.

If you have a consultation or measure booked with us, your local store we will be in touch to reschedule as soon as they re-open.

During this time, our website is still operational, so you can browse to your hearts content and plan for the project that you have been meaning to get to.

Need advice on what flooring is best for your home? You can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

Orders for Look Books, Sample Box and online purchases can be placed however delivery will be delayed until we re-open.

We at Flooring Xtra appreciate your patience and support as we all navigate these unprecedented times.

Wishing you all good health,

The team at Flooring Xtra