FOR THE MOST UP TO DATE INFORMATION ON COVID-19 & FLOORING XTRA, PLEASE CLICK HERE 


CORONAVIRUS COVID-19

An update from us

Alert Level Two | 14th May 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms and continue to carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).  

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day.

If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone.

Please note, our site guidelines for alert level three are applicable under alert level two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra


Alert Level Three | 20th April 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely carry out appointments for measuring and installation of flooring under alert level three. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).  

Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

It is important to note that our showrooms will not be open during this time. Our stores are unable to carry out face-to-face consultations. Our store teams will be available via phone and email. 

If you have an installation planned or you have requested a measure and quote, our stores will be in touch with you to schedule this from Tuesday 28th April.

Our website will continue to be operational and under this alert level we can dispatch Sample Box orders, Look Books as well as rug and decor purchases. 

If you have any questions as to what alert level three means for you and your project, you can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

We at Flooring Xtra appreciate your patience and support throughout our time in alert level four and as we move into alert level three. 

The team at Flooring Xtra


Alert Level Four | 25th March 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that our retail stores nationwide will be closed until the alert level changes. Site visits and installations will be paused over this time.

All customer deposits and orders will be honoured as soon as we are able to resume normal business. Our stores will be in touch with you as soon as we are able to reschedule your installation.

If you have a consultation or measure booked with us, your local store we will be in touch to reschedule as soon as they re-open.

During this time, our website is still operational, so you can browse to your hearts content and plan for the project that you have been meaning to get to.

Need advice on what flooring is best for your home? You can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

Orders for Look Books, Sample Box and online purchases can be placed however delivery will be delayed until we re-open.

We at Flooring Xtra appreciate your patience and support as we all navigate these unprecedented times.

Wishing you all good health,

The team at Flooring Xtra

sign up for emails

Please enter a valid email address.

Flooring Xtra is New Zealand's largest flooring retailer, with 60+ stores located across the country. All Flooring Xtra stores are proudly New Zealand owned and operated, so you can rest assured that when you shop with Flooring Xtra you're supporting hard working Kiwi families and their local communities. Our stores specialise in both residential and commercial flooring solutions, with all stores offering full end to end installation services. Shop and browse our extensive product ranges today, including: carpet, timber, laminate, vinyl, lino, luxury vinyl tiles, underlay, rugs, garage carpet, floor cleaning kits and floor accessories. There's something for everyone at Flooring Xtra!