Coronavirus Covid-19

An update from Flooring Xtra

Alert Level Two | 31st August 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms in Auckland to join the rest of the country and continue to carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day.

If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone.

Please note, our site guidelines for alert level three are applicable under alert level two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra

Alert Levels Two & Three | 12th August 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that our Auckland stores will be closed from midday on the 12th August. Our Auckland stores are unable to carry out face-to-face consultations but will be available via phone and email. We can safely carry out appointments for measuring and installation of flooring under Alert Level Three. If you have an installation or measure booked with an Auckland store, please email or phone your local team directly should you need any further guidance.

The Flooring Xtra stores across the rest of the country remain open and will be operating safely under Alert Level Two guidelines.

Please note, our site guidelines for Alert Level Three are applicable under Alert Level Two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We will continue to deliver your Sample Box orders, DIY flooring purchases and rug/decor purchases. And of course, you can book in your free measure and quote via our website too.

The team at Flooring Xtra

Alert Level One | 8th June 2020

From the entire team at Flooring Xtra, from our store owners to the staff at our Support Office, we wish to say thank you to you, our customers. Your continued support of Flooring Xtra during these unprecedented times has been hugely meaningful. The notion of locals dealing with locals has always been crucial to Flooring Xtra and the onset of Covid-19 has brought this into even greater focus. It is ingrained into who we are.

As always, we appreciate your patience and continued support.

The team at Flooring Xtra

Alert Level Two | 14th May 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely re-open our showrooms and continue to carry out appointments for measuring and installation of flooring. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

In our showrooms, we will be maintaining a 2 metre distance between customer groups at all times. Numbers of customers in our showrooms will be monitored by in-store staff to ensure physical distancing can be maintained. Our store teams will also be cleaning/sanitising their showrooms throughout the day.

If you’re sick, even with a mild cough or cold, please stay home. You can reach your store safely via email or phone.

Please note, our site guidelines for alert level three are applicable under alert level two. Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

We at Flooring Xtra appreciate your patience and support.

The team at Flooring Xtra

Alert Level Three | 20th April 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that we can safely carry out appointments for measuring and installation of flooring under alert level three. The safety of our clients and our staff are of the highest priority and we will have strict protocols in place for contract tracing, physical distancing, hygiene and Personal Protection Equipment (PPE).

Please see our site visit guidelines for customers here.

We can also share with you the precaution our measures and installers are taking before visiting your home. Please click here.

It is important to note that our showrooms will not be open during this time. Our stores are unable to carry out face-to-face consultations. Our store teams will be available via phone and email.

If you have an installation planned or you have requested a measure and quote, our stores will be in touch with you to schedule this from Tuesday 28th April.

Our website will continue to be operational and under this alert level we can dispatch Sample Box orders, Look Books as well as rug and decor purchases.

If you have any questions as to what alert level three means for you and your project, you can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

We at Flooring Xtra appreciate your patience and support throughout our time in alert level four and as we move into alert level three.

The team at Flooring Xtra

Alert Level Four | 25th March 2020

For Flooring Xtra, the announcement made by the New Zealand Government means that our retail stores nationwide will be closed until the alert level changes. Site visits and installations will be paused over this time.

All customer deposits and orders will be honoured as soon as we are able to resume normal business. Our stores will be in touch with you as soon as we are able to reschedule your installation.

If you have a consultation or measure booked with us, your local store we will be in touch to reschedule as soon as they re-open.

During this time, our website is still operational, so you can browse to your hearts content and plan for the project that you have been meaning to get to.

Need advice on what flooring is best for your home? You can chat with our friendly team on our website through LiveChat, 7-6pm Monday – Friday (look for the pop-up in the bottom right hand corner of your screen during these hours).

Orders for Look Books, Sample Box and online purchases can be placed however delivery will be delayed until we re-open.

We at Flooring Xtra appreciate your patience and support as we all navigate these unprecedented times.

Wishing you all good health,

The team at Flooring Xtra